5.1 We ship inside the UK mainland, highlands, offshore islands & Northern Ireland. Please refer to our delivery page for costs and further information. Visit our delivery information page, or contact us using our contact page.
5.2 We offer a Saturday Delivery service but this can not be guaranteed. Please contact us if you have selected a Saturday service and we will ensure that this is noted. Please note if any part of your order contains a Pre-order item or an item with a quoted lead-time this may delay your delivery unless you tell us to back order these products.
5.3 It is the customer's responsibility to ensure that all the details you give are correct at time of ordering as we cannot be held liable for issues with deliveries arising out of incorrect addresses or contact information.
5.5 Orders received by 12 pm and on a week day will be despatched where possible the same day if all items are in stock. (Please refer to 3.2) .An email will be sent with tracking information once we have despatched your order. Orders placed on a Friday or over a weekend will be despatch on the following Monday. Delivery timescales are not guaranteed and may be varied depending on seasonal workload and Public holidays.
All in stock items supplied will as a guide be delivered within the number of working days shown below unless you choose option 1 in 3.2 of Ordering:
- mainland UK, UK Highlands and offshore Islands within 4-7 working days
5.6 Delivery usually takes place between 9am and 5pm, Monday to Friday. Please note that some delivery drivers may operate outside these times. Delivery times can not be specified or guaranteed. If you are unavailable at time of delivery we provide a tracking number so that you can arrange re-delivery. An additional delivery charges occurred will be at your cost.
7a.1 We do not accept returns or cancellation of any special order items this includes items not stocked by RLT Suppliers Ltd. and brought in specifically for the customer. Any special conditions will be stated at time of order in writing.
7a.2 Unwanted stocked items can be returned within 48 hours of receipt at the buyers cost and will only be refunded if returned in the original packaging and is entire and undamaged and only with the written consent of RLT Suppliers Ltd.. A completed returns form or written consent via email must be received before the return is processed and included with the return. If any items are returned without this consent included in the package a refund will not be issued.
7a.3 Any shortages or damages must be reported to our customer service team within 5 working days via email, which can be sent using our contact page, or as a reply to your order confirmation email. All claims shall be waived and absolutely barred if they fall outside this timescale.
7a.4 Faulty goods may need to be returned to us for inspection or you may be asked to provide photographic evidence via email. Any returns are at your own cost and you will be responsible for the handling and shipping of your return. A completed returns form or written consent via email must be received before the return is processed and included with the return. If any items are returned without this consent included in the package a refund will not be issued.
7a.5 On receipt of returned goods, we will inspect the products. If liability is accepted we will refund you for the cost of the goods and the return postage costs. We are not liable for any other costs beyond the cost of goods and shipping.