As part of our service, we agree to provide you with information and other services that we may decide to offer, subject to the terms of this agreement. Upon notice published through the service, we may modify this agreement at any time. You agree and continue to agree to use our services in a manner consistent with all applicable laws and regulations and in accordance with the terms and conditions set out in the policies and guidelines outlined below. Please note that you will be referred to as 'customer' in this agreement.
This website is operated by RLT Suppliers Ltd. (referred to as "RLT Suppliers/we/our/us"). As a user of this website (referred to as "you/your") you acknowledge that any use of this website including any transactions you make ("use/using") is subject to our terms and conditions.
1.1. We must receive payment for the whole price of the order before your order can be accepted. Your payment of the price for the goods represents an offer on your part to purchase the goods from RLT Suppliers Ltd..
1.2 We will send you an email detailing the products you have ordered at time of order. This is not an order confirmation or order acceptance from our website(s).
1.3 Order acceptance and the completion of the contract between you and us will take place on the despatch of the ordered products to you unless we have notified you that we do not accept your order.
1.4 Non acceptance of an order may be a result of one of the following:
(a) The product becoming unavailable from stock
(b) A pre-order item being withdrawn by our supplier
(c) Pricing or description error being identified
(d) Goods not paid for in full or a payment dispute
(e) Non authorised payment issue which could be a security issue with payment or non matching delivery & billing address
2 WEBSITE CONTENT
2.1 Products may occasionally vary in size, shape, ratio or colour. Images are for guidance only
2.2 We reserve the right to vary our prices, product images, product descriptions and website content as required
2.3 All copyright and other intellectual property rights remain the property or RLT Suppliers Ltd. or the Trademark Owner
2.4 Re-use or copying of the material on RLT Suppliers Ltd. websites is strictly prohibited unless written permission has been received from RLT Suppliers Ltd.. Images may only be reproduced with permission if the product has been purchased by the customer from RLT Suppliers LTD..
3 ORDERING & STOCK AVAILABILITY
3.1 Availability is clearly displayed online below each product description along with an approximate leadtime. These leadtimes can not be guaranteed. Items marked as PREORDER are new products not yet in stock and delivery timescales on these are subject to variation by our suppliers.
Products sometimes become out of stock after an order has been placed and we cannot guarantee 100% stock availability at all times. This can be due to a quality issue or a warehouse error.
3.2 Orders that contain items that are out of stock at the time of order will be sent out without those items unless you choose option 1 below of the following options:
1. Hold and wait for the out of stock item to arrive
2. Backorder the out of stock item to be added to a future order or for additional charge can be shipped as soon as it arrives at our warehouse.
3. Credit note issued for the out of stock item
4. Refund issued for the out of stock item
4 PRICES & PAYMENT
4.1 Prices displayed do not include delivery costs. For delivery information please refer to our delivery Information page.
4.2 The displayed prices are excluding VAT. VAT will always be added where appropriate at checkout and detailed separately. Most products are VAT zero rated.
4.3 Payment is taken at the point of checkout. Payment can be made with most major credit, debit cards or via PayPal or Bank Transfer. We do not offer credit accounts.
4.4 Credit and Debit Card Payments are processed by our Payment Gateway Worldpay and Paypal . For security of your data we do not store any credit card information.
4.5 For Countries within the EU & locations exempt for VAT please enter your VAT/Tax number at checkout and it will automatically be deducted. We can not deduct VAT unless this is provided. For Countries outside of the EU please contact Customer Services and we can deduct this from your total.
5.1 We ship inside the UK mainland, highlands, offshore islands & Northern Ireland. Please refer to our delivery page for costs and further information. Visit our delivery information page, or contact us using our contact page.
5.2 We offer a Saturday Delivery service but this can not be guaranteed. Please contact us if you have selected a Saturday service and we will ensure that this is noted. Please note if any part of your order contains a Pre-order item or an item with a quoted lead-time this may delay your delivery unless you tell us to back order these products.
5.3 It is the customer's responsibility to ensure that all the details you give are correct at time of ordering as we cannot be held liable for issues with deliveries arising out of incorrect addresses or contact information.
5.5 Orders received by 12 pm and on a week day will be despatched where possible the same day if all items are in stock. (Please refer to 3.2) .An email will be sent with tracking information once we have despatched your order. Orders placed on a Friday or over a weekend will be despatch on the following Monday. Delivery timescales are not guaranteed and may be varied depending on seasonal workload and Public holidays.
All in stock items supplied will as a guide be delivered within the number of working days shown below unless you choose option 1 in 3.2 of Ordering:
- mainland UK, UK Highlands and offshore Islands within 4-7 working days
5.6 Delivery usually takes place between 9am and 5pm, Monday to Friday. Please note that some delivery drivers may operate outside these times. Delivery times can not be specified or guaranteed. If you are unavailable at time of delivery we provide a tracking number so that you can arrange re-delivery. An additional delivery charges occurred will be at your cost.
6.1 Risk of damage to or loss of the goods passes to you at the time of delivery to you or if you fail to take delivery at the agreed time
6.2 Goods do not come with any warranty or guarantee whatsoever other than implied by law for business to business sales.
6.3 Orders can consist of more than one box or parcel. Ensure you check the delivery note and sign for the correct amount. Claims can not be made for missing parcels if you sign for the incorrect amount.
6.4 Any external signs of damage to the delivery caused in transit must be noted on the delivery note and reported to customer services immediately. If you suspect significant damage has been caused, do not sign for or accept the delivery.
7a.1 We do not accept returns or cancellation of any special order items this includes items not stocked by RLT Suppliers Ltd. and brought in specifically for the customer. Any special conditions will be stated at time of order in writing.
7a.2 Unwanted stocked items can be returned within 48 hours of receipt at the buyers cost and will only be refunded if returned in the original packaging and is entire and undamaged and only with the written consent of RLT Suppliers Ltd.. A completed returns form or written consent via email must be received before the return is processed and included with the return. If any items are returned without this consent included in the package a refund will not be issued.
7a.3 Any shortages or damages must be reported to our customer service team within 5 working days via email, which can be sent using our contact page, or as a reply to your order confirmation email. All claims shall be waived and absolutely barred if they fall outside this timescale.
7a.4 Faulty goods may need to be returned to us for inspection or you may be asked to provide photographic evidence via email. Any returns are at your own cost and you will be responsible for the handling and shipping of your return. A completed returns form or written consent via email must be received before the return is processed and included with the return. If any items are returned without this consent included in the package a refund will not be issued.
7a.5 On receipt of returned goods, we will inspect the products. If liability is accepted we will refund you for the cost of the goods and the return postage costs. We are not liable for any other costs beyond the cost of goods and shipping.
7B. INVOICE QUERIES
7b.1 We advise all of our customers to store all original invoices and order confirmations for their records. In the unlikely case of any differences, you need to notify us within 48hours of receipt of the goods (this is the same if your parcel does not have an invoice attached). This is to allow us to look into any differences, with our prices matching that of the invoice - as these are updated regularly and invoices sent in the future may not equal the same amount. Any queries outside of this timescale may be barred.
8 AMENDMENTS OR CANCELLATION OF AN ORDER
8.1 Orders received by us are processed immediately and go straight into our warehouse to be picked. We regret that, once you have placed your order, we cannot cancel or amend the order. Any changes or cancellations may incur an administration charge.
9 FORCE MAJEURE
9.1 We are not liable for any delay or failure to perform any of our obligations if the delay or failure results from events or circumstances outside our reasonable control, including but not limited to acts of God, accidents, war, fire, industrial disputes or civil commotion, failure of any communications including telecommunications or computer systems, breakdown of plant or machinery or shortage or unavailability of raw materials from a natural source of supply, and we shall be entitled to a reasonable extension of its obligations.
10 INVALIDITY & SEVERANCE
10.1 Each clause or any part at all of this agreement is to be regarded as independent of the others. This means that should any clause or any part at all of this agreement be found to be unenforceable or invalid it will be severed and will not affect the enforceability or validity of the rest of this agreement.
11 DATA SECURITY
11.1. We will collect, process, and/or use the information provided by you ("Personal Data") for the purposes of administering and performing the customer contract with us and personalised customer service. This may include sales promotion, market research activities which via email . You can choose to subscribe to our email newsletter via our subscribe link at the bottom of every page of this website.
11.2 All Information that is needed for processing your order is transmitted through a secure connection using SSL encryption. The personal data provided by you at the beginning of, or during the course of business dealings shall be processed and, in particular, stored in compliance with the provisions of the UK Data Protection Act.
11.3 You have the right to access and review your Personal Data at any time and to request that your Personal Data be corrected, amended, removed, or blocked.
11.4 You may withdraw your consent at any time.
11.5 Personal data shall not be passed on to third parties. Excluded are our service partners, which need the transmission of data for the handling of your order. (e.g. parcel-service, merchant services provider bank).
12 RISK & TITLE OF GOODS
12.1 Risk of damage to or loss of the Goods shall pass to the Customer at the time of delivery to the address provided by the Customer to the Company when the order is placed, or some other such address as may be agreed between the parties from time to time, save in the following situations: if the Customer wrongfully fails to take delivery risk shall pass to the Customer at the time when the Company has tendered delivery of the Goods; if the Company is not responsible for the delivery of the Goods risk shall pass at the point when the Customer or a representative of the Customer collects the Goods from the Company’s registered office. Ownership of the Goods shall not pass to the Customer until the Company has received in full in cleared funds all sums due to it in respect of: the Goods; and all other sums which are or which become due to the Company from the Customer on any account. Until ownership of the Goods has passed to the Customer, the Customer shall:- hold the Goods on a fiduciary basis as the Company’s bailee; store the Goods (at no cost to the Company) separately from all other goods of the Customer or any third party in such a way that they remain readily identifiable as the Company’s property; not destroy, deface or obscure any identifying mark or packaging on or relating to the Goods; and maintain the Goods in satisfactory condition and keep them insured on the Company’s behalf for their Price against all risks to the reasonable satisfaction of the Company. On request the Customer shall Produce the policy of insurance to the Company.
12.2 Until such time as the title in the Goods passes to the Customer if Goods are destroyed by an insured risk prior to the same being paid for by the Customer, the Customer shall receive the proceeds of any such insurance as trustee for the Company.
12.3 The Customer shall be entitled to resell or use the Goods in the ordinary course of business before ownership has passed.
12.4 Until such time as the title in the Goods passes to the Customer, the Company shall be entitled at any time to require the Customer to deliver up the Goods to the Company and if the Customer fails to do so forthwith, to enter upon any premises of the Customer or said party where the Goods are stored and mark, identify and repossess the Goods.
13. RETENTION OF TITLE
Notwithstanding delivery and the passing of risk, property in and title to, the goods shall remain with the seller until the seller has received payment of the full price of (a) all Goods and/or Services the subject of the Contract and (b) all other goods and/or services supplied by the seller to the buyer under any contract whatsoever. Payment of the full price shall include, without limitation, the amount of any interest or other sum payable under the terms of this and all other contracts between the seller and the buyer.
14. CUSTOM ORDERS
A custom order is where we will order in products or quantities that we do not stock ourselves, these are non refundable and will be communicated to you when you place your order. We also do not offer our discounts on custom orders, as orders for a higher quantities will already be at a discounted price. Shipping costs cannot be guaranteed on custom orders and will be quoted once your order is ready to be dispatched to you - we will only dispatch your order once shipping has been paid.
LIMITATION OF LIABILITY AND WARRANTY
CUSTOMER AGREES THAT USE OF THE SERVICE IS ENTIRELY AT CUSTOMER'S OWN RISK. SERVICES ARE PROVIDED 'AS IS,' WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY WARRANTY FOR INFORMATION, SERVICES, UNINTERRUPTED ACCESS, OR PRODUCTS PROVIDED THROUGH OR IN CONNECTION WITH THE SERVICE, INCLUDING WITHOUT LIMITATION THE SOFTWARE LICENSED TO THE CUSTOMER AND THE RESULTS OBTAINED THROUGH THE SERVICE. SPECIFICALLY, WE DISCLAIM ANY AND ALL WARRANTIES, INCLUDING WITHOUT LIMITATION: 1) ANY WARRANTIES CONCERNING THE AVAILABILITY, ACCURACY OR CONTENT OF INFORMATION, PRODUCTS OR SERVICES; AND 2) ANY WARRANTIES OF TITLE OR WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
THIS DISCLAIMER OF LIABILITY APPLIES TO ANY DAMAGES OR INJURY CAUSED BY ANY FAILURE OF PERFORMANCE, ERROR, OMISSION, INTERRUPTION, DELETION, DEFECT, DELAY IN OPERATION OR TRANSMISSION, COMPUTER VIRUS, COMMUNICATION LINE FAILURE, THEFT OR DESTRUCTION OR UNAUTHORIZED ACCESS TO, ALTERATION OF, OR USE OF RECORD, WHETHER FOR BREACH OF CONTRACT, TORTIOUS BEHAVIOR, NEGLIGENCE, OR UNDER ANY OTHER CAUSE OF ACTION. CUSTOMER SPECIFICALLY ACKNOWLEDGES THE SERVICE IS NOT LIABLE FOR THE DEFAMATORY, OFFENSIVE OR ILLEGAL CONDUCT OF OTHER CUSTOMERS OR THIRD-PARTIES AND THAT THE RISK OF INJURY FROM THE FOREGOING RESTS ENTIRELY WITH CUSTOMER.
NEITHER THE SERVICE NOR ANY OF ITS AGENTS, AFFILIATES OR CONTENT PROVIDERS SHALL BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF USE OF THE SERVICE OR INABILITY TO GAIN ACCESS TO OR USE THE SERVICE OR OUT OF ANY BREACH OF ANY WARRANTY. CUSTOMER HEREBY ACKNOWLEDGES THAT THE PROVISIONS OF THIS SECTION SHALL APPLY TO ALL CONTENT ON THE SERVICE.
RULES FOR ONLINE CONDUCT
By using the service, you agree that you will not attempt to undermine the integrity of this web site.
All trademarks appearing on the service are trademarks of their respective owners.